Company: Doyle L. Benton, Inc. DBA Hollywood-Crawford Door Co.
Hollywood-Crawford Door Co. is a full service customer oriented company specializing in the sale, installation, service, and distribution of residential and commercial garage doors and openers. Our primary customers include residential and commercial builders, homeowners and business owners, real estate and property management companies, and other garage door dealers in South Texas. Our slogan “Great Products. Happy Customers. Since 1947.” sums up our strengths and our goals. We pride ourselves in our dedication to our customers’ happiness and always going the extra mile. We also stress the importance of the safety of our customers as well as our employees.
Position Title: Residential Garage Door & Opener Service Technician Trainee
Brief Job Description:
This position involves learning how to service and repair residential garage doors and garage door openers. Most of the work is done in either older existing garages or newly constructed garages. Service technician trainees must be able to listen and follow instructions carefully. The service technician who is training the service technician trainee will be the immediate supervisor of the service technician trainee.
Service technician trainees must also be able to read and follow instructions carefully. Good people skills are essential since service technician trainees are constantly interacting with customers, other contractors, other employees, etc.
Service technician trainees are responsible for learning how to fill out work orders, safety check sheets, truck checklists in a very accurate and neat manner. Proper completion of paperwork is a very important aspect of the service technician and service technician trainee’s job. The service technician trainee needs to write clearly and legibly and pay close attention to details.
All employees, including service technician trainees, are required to maintain a neat appearance at all times. Before starting a job, the service technician trainee should be sure their hands are clean, shirttails are tucked in, hair is combed, etc. Service technicians are not allowed to wear any necklaces, earrings, or other jewelry due to safety and appearance standards. Even wedding rings can pose a safety hazard and we strongly encourage wedding rings not be worn by any technician while they are working.
Service technician trainees must hold a valid driver’s license and maintain an insurable driving record as described in the company’sfleet policy. Failure to do so may result in the employee’s dismissal or reclassification and probable reduction in pay.
Service technician trainees are to periodically (at least once a month) read the instruction manuals for the doors and openers that we are currently installing.
Service and repairs should be performed in a safe manner and no unnecessary or dangerous risks should be taken. All garage doors and openers should be serviced and repaired to operate in a safe manner and according to the manufacturers’ installation instructions.
Service technician trainees immediate supervisor will be the service technician they are being trained by and the service team leader. Service technician trainees will also need to follow the instructions given by the inside customer service representatives.
Service technician trainees, as well as all employees of Hollywood-Crawford Door, may be require at times to do other things that are not specifically listed in their job description. They will be expected to cheerfully do whatever work related responsibilities are given to them.
All Hollywood-Crawford Door employees should follow these two Golden Rule while at work: “Do unto others as you would have them do unto you” and “Under promise and over deliver.”
Hours: Service technician trainees are scheduled to work Monday through Friday starting at 7:00 – 7:30 a.m. and ending usually whenever they have had completed all their work and the office does not have anything else for them to do. Saturday work may be required depending upon the work load. We will try to give at least 3 days notice if work on Saturday is required. Some mandatory overtime may be required during peak periods. Employees are expected to be at work all scheduled days on time. Employees arriving for work late (5 minutes or more) will be subject to disciplinary action up to and including dismissal.
- Customer Happiness
- The Ability to Catch on Quickly
- Technical Skills Proficiency
- Paperwork Accuracy
- Callbacks Kept to a Minimum
- Safety Record and Dedication to Safety
- Rapport With Fellow Employees
This position requires daily work in the dirty and dusty environment of the garage. Service technician trainees must face the harsh conditions of extreme heat in the summer and extreme cold in the winter.
Most of the new construction job sites have very unlevel ground and footing leading to the garage. The garage floor is also cluttered many times with materials that have to be stepped over or walked upon. Even older, existing garages have many items in the garage that cause the footing to be hazardous.
The doors and door components are many times very oily and greasy and also have many sharp edges that present a very real hazard to minor cuts. Sometimes it may be required that the installer go up into the attic of a home to look for some low-voltage wires or check on the framing, so they may come in contact with different types of insulation material.
• Lifting and carrying 100 lbs sometimes 50′ or more.
• Walking and carrying items over unlevel ground
• Ability to climb and work off of a 12′ high step ladder
• Communicating over the telephone
• Filling out work orders and safety check sheets legibly
• Driving a pickup truck safely in the day and sometimes after dark
• Ability to work in extreme heat and cold
• Ability to work in a dirty, oily, and dusty environment
• Ability to use power tools such as impact wrench, circular saw, & drill
• Manual dexterity in both hands to work with hand tools