Common Reasons Your Garage Door Won’t Open Even Though the Motor Is Running
You push the button, hear the motor hum, but the garage door stays put. For San Antonio homeowners, it’s a familiar frustration. At Hollywood-Crawford Door Co., we’ve seen this problem countless times. When your garage door won’t open, there are usually only two culprits: a motor issue or a disengaged door. Knowing which one you’re dealing with saves time and keeps your family safe.
Why the Garage Door Is Not Opening But The Motor Keeps Running
If the garage door will not go up, it usually means one of two things is happening:
- The opener’s motor has a broken or worn part inside.
- The door has disconnected from the opener and isn’t catching when the motor turns.
Both situations sound the same, but the fixes are different.
How To Spot A Damaged Motor
If the motor turns on but the chain, belt or screw drive isn’t moving, chances are a gear or internal part has failed. Once that happens, the opener loses the ability to lift the door. This isn’t a DIY project. The opener contains electrical wiring and moving parts under tension. For safety, it’s best to call a garage door technician who can confirm the issue and handle the repair correctly.
How To Reconnect The Opener To The Door
In many homes, the problem isn’t inside the motor at all. It’s that the opener and the door are no longer connected. Most systems have a manual release cord, usually red, that allows the door to be opened by hand in emergencies.
Here’s the risk: never pull that cord if the door is open or stuck halfway. If the springs are broken or the door is out of balance, it could slam down with dangerous force. Instead, check your owner’s manual for the right way to re-engage the opener. If you’re not sure, don’t guess. Have a professional reset it for you.
Who To Call In San Antonio When Your Garage Door Won’t Open
If your door still won’t move or if re-engaging the opener doesn’t feel safe, it’s time to call in help. Hollywood-Crawford Door Co. has been serving San Antonio since 1947 with technicians who are IDEA-certified and never subcontracted. That means you get trained professionals who know how to repair openers the right way.
We’re the only garage door company in San Antonio with more than 5,200 five-star reviews, proving that neighbors across the city trust us to keep their doors running smoothly. Whether the issue is a stripped gear, a broken spring or a disconnected opener, we’ll find the cause and get your door moving again.
Get Your Garage Door Working Again Today
When the garage door won’t open but the motor is running, don’t wait for it to get worse. Call Hollywood-Crawford Door Co. in San Antonio, TX. We’ll inspect the system, make the necessary repairs and restore your garage door to safe working order. Schedule your service today and let the team your neighbors trust take care of the problem.
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