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FAQ

Frequently Asked Questions About Garage Door Services

Q: When I try to open or close my garage door, I hear the motor running but the door does not move. Why is this happening?

A: When the motor is running but the garage door will not open, it is usually one of two possible problems. The first possibility is that your garage door opener has a defective part and needs to be repaired. Another possibility is that your garage door has become disengaged from the opener itself.

To learn how to identify a damaged motor and to re-engage your opener with the garage door, read our blog post about this topic.

Q: My garage door opener is making a clicking sound and not closing after I just opened it with the wall control station/remote. How do I fix this?

A: While pressing your wall control, you may have accidentally put the opener into lock mode by sliding a switch or holding a lock button on the wall control station. If you find that your garage door opener is still clicking and not activating the opener, call your local garage door repair company.

For a more in-depth explanation of what to do about a clicking door opener, read our post on this topic.

Q: What do I do if my garage remote is not working?

A: If your garage remote isn’t working, it could be as simple as a dead battery. But if you find that a battery replacement hasn’t fixed your remote, there could be other problems affecting it. Check out our blog to find out how to troubleshoot a broken remote.

Q: I opened the garage door with the remote and now cannot get it closed. What could this be?

A: If your garage door opened with the remote but will no longer close, it is most likely due to an issue with the safety sensors, your operator’s sensitivity settings or a broken part. For more information about why your garage might not be closing, check out our blog.

Q: There was a loud bang — now my door won’t open or it only opens a few inches and stops. What happened?

A: If there was a loud bang and your garage will not open, you most likely are dealing with a broken spring. Repairing a spring can be very dangerous — only experienced technicians should handle the repairs. Learn about the different types of spring damage in our blog.

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